Effective Date: June 2025

At CrossFit Henleaze, we are committed to being fair, transparent, and supportive of our community. This Refund Policy outlines the circumstances under which refunds may be issued and our expectations for cancellation notices.

1. General Policy

• Refunds are not issued for partially used memberships, missed classes, or unused sessions.

• We do not offer refunds due to a change of mind or personal schedule changes once a membership or class pack has been activated.

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2. Exceptional Circumstances

We understand that life can be unpredictable. In exceptional cases such as:

• Long-term injury or illness

• Relocation away from the area

• Other unforeseen serious personal circumstances

A refund may be considered at our discretion. Please email info@crossfithenleaze.co.uk with details and any supporting documentation. Each request is reviewed on a case-by-case basis.

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3. Class Packs & Drop-Ins

• Drop-in sessions or 10-class packs may be eligible for a refund only if cancelled with at least 24 hours' notice.

• Unused class credits in a pack will not be refunded after the expiry date of the pack.

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4. Membership Cancellations & Pauses

• All memberships require a minimum of 1 month’s written notice to be cancelled. Notice must be sent to info@crossfithenleaze.co.uk.

• Memberships may be paused upon request for injury, travel, or other reasonable personal circumstances. We strive to accommodate such needs fairly.

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5. Refund Processing

• If a refund is approved, it will be processed using the original method of payment, where possible.

• Refunds may take up to 10 working days to appear, depending on your bank or payment provider.

6. Contact

For all refund-related queries, please contact:  info@crossfithenleaze.co.uk

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We appreciate your understanding and cooperation as we aim to maintain a sustainable and supportive community at CrossFit Henleaze.